Service Agreement Dec 30, 2022
Service Agreement with All Paws Pet Services

Contact Information:
Email: tlg@allpawspetservices.ca
Tel: (672) 999-7999
www.allpawspetservices.ca

For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more animals.

1. Overview.
Client identified below, enters into the agreement with All Paws Pet Services, its employees, representatives and/or assistants, the contents of the agreement apply to the initial period of time during which services will be rendered, hereinafter referred to as “Service Period,” as well as to any subsequent Service Period in the future. Details of the services to be provided are expressed separately – in writing, orally or both – and may be changed from time to time upon Client's notification and All Paws Pet Services' subsequent acknowledgment and agreement. Cost of services are based upon All Paws Pet Services' rates and fees, which are subject to change without notice.

2. Online Registration, Profile and Account Security.
All Paws Pet Services uses a safe and encrypted online system to store client information. The Client(s) will be required to create a username, password, and user profile. If the Client(s) elects to use All Paws Pet Services, they agree to provide accurate information about themselves and keep this information up-to-date. The Client(s) agrees to not to impersonate anyone else and not to maintain more than one account. The Client(s) are responsible for maintaining the confidentiality of their username and password for their profile and are responsible for all activity under their account. The Client(s) agree to notify All Paws Pet Services promptly of any unauthorized use of your account.
3. Permission to Access. All Paws Pet Services has permission to enter the premises as specified as “Street Address” and “City” in the Client Profile, in order to provide dog walking and pet sitting services for pets for the duration of the booking date(s) the pet owner requests pet care services. All Paws Pet Services may allow a “dog walker/pet sitter in training” to accompany designated walker/sitter on a visit and will supervise at all times.

4. Vaccinations.
All Paws Pet Services requires that all vaccinations - Distemper combination, Rabies and Bordetella be up to date and remain so while in the care of All Paws Pet Services. Titer tests are accepted and encouraged for Distemper/Parvo and Rabies. Puppies require their 3rd (or equivalent) set of shots - unless otherwise agreed upon, nosodes, and other exceptions may apply. Pet Owner is responsible for keeping their own pet's vaccinations up to date, and All Paws Pet Services will have no liability for anyone's failure to vaccinate their pet.

5. Contagious Disease.
If a pet exhibits symptoms of kennel cough, the canine flu or any other highly-contagious disease, including but not limited to prolonged diarrhea, please contact your vet immediately and cancel your pet sitting or pet walking service. For pet(s) diagnosed with a contagious virus or disease a note from a vet will be provided to All Paws Pet Services to resume services.

6. Loss of Animal(s).
All Paws Pet Services requires Clients to maintain legible and accurate identification on pet(s) and have a valid city license attached to their collar or harness, at all times.

7. Pet Behaviour.
Animal behaviour can be unpredictable. If the pet walker/pet sitter is bitten, injured or exposed to any contagious disease from the Client's pet(s), the Client accepts full responsibility for the cost of any necessary medical expenses. All Paws Pet Services does not accept responsibility or liability for animal behaviour which results in self-inflicted injury, injury to other animals, injury to a third party or damage to the Client's property. Client confirms their pet is in good health and has not harmed, shown aggression or threatening behaviour toward any person or any other animal. For the safety of the pet walker/pet sitter, other pets and the general public, the client must inform All Paws Pet Services if their pet shows signs of anxious, reactive and/or aggressive tendencies.

8. Home Access.
Building entry method 1: Lockbox
Many apartment buildings have a place specifically for lockboxes, it's usually right out front or just inside the first door, and there are often several realtor lockboxes locked to a pole. Once your code is set and your lockbox is in place, enter its location and code in your client profile and the walker will follow these instructions upon arrival. Be as detailed as possible to help facilitate a seamless arrival. If the location is not obvious, use descriptive instructions, for example, turn left when facing the front door and you'll see the lockbox attached to the 3rd railing from the top of the stairs. If there are multiple lockboxes attached to the same railing, use descriptive instructions, for example, the lockbox is a black rectangle with a silver switch at the top, and 4 silver digits running vertically below the switch. Ideally, you will put whatever is required to gain entry into the building and unit inside the lockbox. Such as a fob to get into the building and a key to get into the unit.

Lockboxes can be ordered through All Paws Pet Services, or purchased at any hardware store.

Building entry method 2: Building Buzzer Code
Using a building buzzer code is another option, but it's slightly less convenient as you will have to be near your phone when the walker arrives, and when they return with your dog at the end of the walk. You will also need to provide access to your unit, which can be done with any of the following methods:
Hang a lockbox from your unit door handle
Leave your unit door unlocked
Hide a key somewhere outside of your unit (under the mat)

If you work a busy job and can't always check your phone, using a building buzzer code might not be the best home entry option for you. If you decide to use your building buzzer code, enter the code and unit entry instructions in your client profile and the walker will follow your instructions upon arrival. If you use a building buzzer code, don't forget that the walker will also need to be buzzed in when they return with your dog at the end of the walk.

Building entry method 3: Concierge
If your building has a full-time concierge, enter the instructions, in your client profile, required to contact the concierge and the walker will follow these instructions upon arrival. Make sure to contact the concierge prior to booking, to confirm that there aren't any policies that prohibit the concierge from letting a walker into the building and unit.

House entry method 1: Door code
If your house has a door code or smart lock, enter the code in your client profile and the walker will follow your instructions upon arrival. Don't forget to include locking instructions, and any tricks that might apply to your door code unit, for example:
- Place your hand over the black surface, this will illuminate the buttons
- The code unlocks the knob for 5-seconds, which needs to be turned clockwise
- Enter the code, followed by the button at the top with the unlock symbol
Be as detailed as possible with your entry instructions to help facilitate a seamless arrival. There are many different door code units that each have their own unique characteristics and tricks.

House entry method 2: Lockbox
A lockbox is a secure place to store your keys and/or fob, and can be locked to a door handle, railing, pole, post, or fence, or, hidden somewhere out of sight, like your mailbox or somewhere in the backyard.
‍Lockboxes can be ordered through All Paws Pet Services, or purchased at any hardware store.

House entry method 3: Hide a Key
If you hide a key and you're comfortable sharing its location with the walker, enter this information in your profile and the walker/pet sitter will follow these instructions upon arrival. Be as detailed as possible with your entry instructions to help facilitate a seamless arrival. If multiple family members use the hidden key, it's a good idea to hide a second key for the walker(s) to use exclusively, this will eliminate the chance of a family member forgetting to return the key to its hiding spot. If you have ordered a lockbox but have walks scheduled before it arrives, hiding a key is a good short-term solution.

House entry method 4: Someone will be home
If someone will be home when the walker/pet sitter arrives, enter your instructions in your profile whether you would like the walker to ring the doorbell, knock, text, or call, and the walker will follow these instructions upon arrival.

9. Confirmation of Service Periods.
Regardless of whether Client has reserved a Service Period(s) with All Paws Pet Services, it is incumbent on Client to receive an email saying Confirmed from the system in order for the booking to be confirmed. If the Client does not receive such email, we do not have your booking in the system. Please review your confirmation carefully (dates, number of walks/visits, departure and return times for travel reservations) and advise if any changes are needed.

10. Scheduling.
All Paws Pet Services is a “reservation service” and requests are filled on a first-come, first-serve basis. While we will make every effort to meet last-minute needs, advance scheduling is strongly recommended to ensure coverage of your pet walking and pet sitting needs. Please kindly use our online system, Precise Petcare, for all scheduling, cancellations or extensions of care. All visits and cancellations will be directly confirmed via Precise Petcare.
11. Cancellations.
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you need to cancel please do so at least 48 hours before a scheduled booking. This gives us the opportunity to fill the time slot. We offer a full refund for cancellations made before the 48 hours. However, a full charge applies for cancellations made with less than 48 hours notice. *You may gift the booking to a friend that is within 2 km of the original pick up location.

Pet Sitting: A minimum of 7 days notice is required to cancel pet sitting bookings. Cancellations outside of this will receive a credit towards future services. In the event of an early return from a trip, no refunds are given. Please choose the Home Safe feature from our Dog Walking & Pet Sitting Software (Precise Petcare) when you have returned home safely and/or your pets are back in your care.

12. Inclement Weather.
All Paws Pet Services walks rain or shine. Services continue as usual, unless it is unsafe to do so.

13. Leash Policy.
Pets are required to be on leash during walks/ the outdoors at all times. Leashes, harnesses and collars are to be provided and readily available.

14. Veterinarian Care.
We ask before your travels, your veterinarian clinic be notified of your departure and return date and documented that All Paws Pet Services will be caring for your pet(s) during your absence. We require a credit card to be kept on file with your veterinarian clinic, should a veterinarian visit be required.
If, in the opinion and at the discretion of All Paws Pet Services, veterinary care is considered necessary, I/We authorize All Paws Pet Services. to transport my pet(s) to and from the Veterinary Clinic to seek care and/or treatment. All attempts will be made to contact the pet owner(s) for prior consent.
I/We authorize All Paws Pet Services to make any and all decisions with regard to treatment for my pet, if I/We can not be reached. i/We understand and agree that all costs in connection with veterinary, medical or other treatment, shall be my responsibility regardless of whether or not the medical treatment decision is one that I would have made myself, or not. I/We understand All Paws Pet Services cannot be held responsible for the results of the veterinary treatment, or the loss of my/our pet and I/we will assume full responsibility for all payment and/or reimbursement relating to the care of my pet upon my/our return, and for any veterinary services rendered on my/our behalf.
If your Service Provider reaches you with a request to authorize medical care for your pet and you refuse, you release the Service Provider and All Paws Pet Services for any injury, damage or liability arising from failure to seek such care. Pet Owners are responsible for the costs of any such medical treatment for pets and, if you are a Pet Owner, you hereby authorize All Paws Pet Services to charge your credit card or other payment method for such costs. All Paws Pet Services recommends that all users have adequate pet insurance to cover the costs of veterinary care.

15. Personal Injury.
Client assumes responsibility for any unexpected injuries and disabilities sustained in All Paws Pet Services' care caused by clients' pets and/or home, including, but not limited to, bites, scratches, mauls, hazards, etc. If a client misrepresents an animal's history of anxious, reactive and/or aggressive behavior it places All Paws Pet Services at substantial risk and may be liable for significant punitive damages. If any of the client's pets exhibit signs or acts of aggression after client enters this agreement, client is obligated to notify All Paws Pet Services of the incident(s) (a) at once if a service period is pending, or (b) upon requesting future service.

16. Accidents.
All Paws Pet Services agrees to provide pet sitting, dog walking, pet visits, cat care and other applicable pet care services in a responsible, reliable, caring and trustworthy manner. Accidents can occur beyond one's control, factors such as, but not limited to, age of the dog, breed, existing health conditions, previous injuries. In consideration of the services and as an express condition thereof, the client expressly waives and releases All Paws Pet Services from any and all claims against the company, its owners, employees and representatives.

17. Access to your home by others.
We all want our pets to have all the love and attention they deserve, however for our safety, please inform All Paws Pet Services if other people will be entering your home. All Paws Pet Services is not liable for the acts of third parties, whether known or unknown. This includes but is not limited to; friends, neighbours, relatives, cleaning services, or other service persons who enter your residence for any purpose. Please inform us of anyone who may have access to your home while you are away. Also notify the person(s) in your home of our visitations so they are not alarmed by our entrance.

18. Abandoned Pets; Re-homing.
Pet Owners who arrange for Pet Care Services and fail to retrieve their pet after the service period identified in a Booking agree that All Paws Pet Services may, in their sole discretion, place the pet in foster care, transfer care to animal control or other law enforcement authorities, or find other alternate care. Pet Owner agrees to reimburse All Paws Pet Services for all costs and expenses associated with such actions. If you are a Pet Owner, you authorize your pet's veterinarian(s) to release your pet's veterinary records to All Paws Pet Services in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by All Paws Pet Services in connection with such transfer.

19. Payment Terms.
All Paws Pet Services require a valid credit card kept on file with us. Balances are due in full upon receipt of invoice. A charge of 2% applies to overdue accounts.
All Paws Pet Services uses Stripe, a credit card processing provider, to process our customers' credit card payments. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Payment card industry compliance refers to the technical and operational standards that businesses follow to secure and protect credit card data provided by cardholders and transmitted through card processing transactions. PCI standards for compliance are developed and managed by the PCI Security Standards Council.
All Paws Pet Services uses Interac e-Transfer® which allows sending and receiving money in near real time, while keeping all personal and financial information private.

20. Pictures.
Client(s) agrees to have pictures taken of their pets. Client(s) agrees to Paws Pet Services using said pictures on their website, social media sites and for marketing purposes. If you wish to have your pet(s) excluded, please let us know before service begins.

21. Google Maps.
Use of the All Paws Pet Services requires use of Google Maps features and content, which are subject to the current (1) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html (including the Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/); and (2) Google Privacy Policy at https://www.google.com/policies/privacy/ (collectively, the "Google Terms"). By using the All Paws Pet Services, you acknowledge and agree to the Google Terms as they apply to you (e.g., as an "End User"). Any unauthorized use of the Google Maps features and content may result in your suspension or termination from the All Paws Pet Services.

22. Certification of Compliance with Applicable Law.
By accessing and using All Paws Pet Services, you certify that you: (1) are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, and (2) will comply with all laws and regulations applicable to your activities conducted through, or related to, All Paws Pet Services.
This means, among other things, that you will ensure that your pets are vaccinated, licensed, identification-tagged and/or microchipped as required by local laws or regulations.
You acknowledge that All Paws Pet Services is entitled to rely on these certifications from you, is not responsible to ensure that all users have complied with applicable laws and regulations, and will not be liable for a user's failure to do so.

Privacy Policy:
All information will be kept private and confidential. All Paws Pet Services uses a safe and encrypted online system to store client information.

Referral Rewards Program: We always appreciate your support! As a thank you, for every new customer referred to us, you will receive a free 30 mins walk.

Consent & Waiver:
I/We, the undersigned Owner(s), hereby release, waive and discharge the Owners of All Paws Pet Services, its employees, representatives and/or assistants from any and all liability for loss or damage or any claim, suits, actions for damages related to any injury, loss damage, infestation, illness or disease of any nature or kind, occurring to my/our dog(s), while in the care of All Paws Pet Services. I further understand that due to the way dogs interact with one another, minor cuts, scratches and accidents can occur even though the dogs are carefully supervised at all times. I hereby assume all risks associated with placing my pets with All Paws Pet Services, including but not limited to activities such as: walking, running, jumping, field trips, car rides, park play, general play with other dogs indoors and/or outdoors.

This agreement is valid starting on the date this Service Agreement is signed and whenever All Paws Pet Services cares for my/our pet(s). All Paws Pet Services reserves the right to terminate this contract at any time before or during its term, if any of the said agreements and/or requirements have not been met, or if we feel a pet is not a good fit.

I have READ, UNDERSTAND, AGREE and ACCEPT to all Terms and Conditions specified above.